Free/Live shipping prices are based on particular metro suburbs only. Please be advised that we may be required to charge you an extra delivery fee after purchase which we will advise you before so. Please feel free to contact us to check if you will incur any extra charges for shipping.
We aim to dispatch all items in stock within 1-2 business days from when payment is cleared, with rare occasions exceeding this time.
After dispatching, you will receive an email containing tracking information and your order will be marked as “Shipped”.
Please allow up to 10 business days for your order to arrive after dispatch, although this will be generally sooner. For areas outside of metro, this may take longer due to courier availability.
Please note that no weekend or after hours’ deliveries are available.
Pleasemake sure you have someone ready that's capable of helping the driver unload your order off the truck if need be, as our couriers usually deliver with only one driver, and giving a signature.
Delivery is from Door to Door only.
You are required to check items upon delivery for any damage which has occurred during delivery as at this point. If upon delivery you notice an item is damaged, not as described, or faulty, please do not open it, and you are required to reject delivery by the driver to which you will need to contact our Customer Service Team within 24 hours to arrange re-delivery.
We will not be responsible for loss of items or delivery delays due to an incorrect postal address given.
For any missed deliveries due to no one being available at the delivery address at the expected time, the order will be left at your requested location if you have given Authority To Leave without a signature, or the delivery will be taken back to the depot and a new attempt will be made. If an item is returned to us due to incorrect information or a missed delivery, we may have to charge you the redelivery fee or/and return fee we incur.
We only ship within Australia to physical addresses such as houses, apartments or businesses and DO NOT post internationally, to PO Boxes, Parcel Lockers etc.
To the extent permitted by law, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.